Refund Policy

1. 72-Hour Money-Back Guarantee

We want you to be confident in your purchase. Every new game server purchase is covered by our 72-hour money-back guarantee.

If you are not satisfied with a newly purchased server for any reason, you may request a full refund of that server's initial payment within seventy-two (72) hours of the time the server is provisioned in our system. Refunds under this guarantee are issued in full to the original payment method.

The 72-hour period is measured from the time your server is created and made available to you, which may differ from the time your payment was processed.

The guarantee applies to each new server purchase, including additional servers purchased on an existing account. It does not apply to subscription renewal payments, account credit, or any items listed in Section 3.

2. How to Request a Refund

To request a refund, contact us at support@vantageservers.com from the email address associated with your account, or open a support ticket through your billing portal, within the 72-hour window. Please include the server or invoice reference so we can locate your purchase.

A cancellation request is not a refund request. Cancelling your service stops future billing but does not automatically trigger a refund. If you are eligible for a refund under this policy, you must submit a refund request separately, within the applicable window.

Approved refunds are processed to the original payment method through our payment processor (Stripe). Please allow five (5) to ten (10) business days for the refund to appear on your statement, depending on your bank or card issuer.

3. Non-Refundable Items

The following are not eligible for a refund:

• Subscription renewal payments. Your subscription renews automatically each billing cycle until cancelled. Renewal payments are non-refundable. You are responsible for cancelling your subscription before your renewal date if you do not wish to continue the service (see Section 4).
• Account credit. Credit applied to your account (whether issued at our discretion, resulting from a downgrade, or otherwise) is non-refundable, non-withdrawable, and non-transferable. Account credit may only be applied toward Vantage Servers services.
• Partial billing periods. We do not issue prorated refunds for unused time. If you cancel mid-cycle, your service remains active until the end of the current paid term.
• Payments outside the 72-hour window, except at our discretion as described in Section 5.

4. Automatic Renewals and Cancellation

Subscriptions renew automatically at the end of each billing cycle. It is your responsibility to cancel your subscription before the renewal date if you do not wish to be charged for the next cycle. You can cancel at any time by contacting us at support@vantageservers.com or through your billing portal; cancellation takes effect at the end of the current paid term.

You are responsible for the timely cancellation of your subscription. We are not responsible for renewal charges resulting from a failure to cancel before the renewal date, and such charges are not refundable.

5. Refunds After the 72-Hour Window

After the 72-hour money-back window has passed, refunds are not guaranteed. In exceptional circumstances, we may, at our sole discretion, issue a full or partial refund to the original payment method.

Nothing in this section obligates us to issue any refund outside the 72-hour guarantee, except where required by applicable law.

6. Chargebacks and Payment Disputes

If you believe you are entitled to a refund, contact us first. We are committed to resolving billing concerns directly and promptly.

Initiating a chargeback or payment dispute with your bank, card issuer, or payment provider instead of requesting a refund through the process described in this policy:

• immediately voids your eligibility for any refund under this policy; and
• will result in the immediate suspension or termination of all services on your account and closure of the account.

We reserve the right to dispute any chargeback and to provide our payment processor and the card networks with evidence of the service provided, this Refund Policy, and your acceptance of our Terms and Conditions.

7. Fair Use of the Guarantee

The 72-hour money-back guarantee is intended to let you evaluate our service in good faith. We reserve the right to deny a refund, at our sole discretion, where we determine the guarantee is being abused, including but not limited to:

• repeated cycles of purchasing and refunding servers;
• creating multiple accounts to claim the guarantee multiple times; or
• purchases made with fraudulent payment information.

8. EU / UK Consumer Rights

If you are a consumer in the European Union or United Kingdom, you may have a statutory right to withdraw from a contract for digital services within fourteen (14) days. However, our services are provisioned and made available to you immediately upon payment. By placing an order, you expressly request that the service begin immediately and acknowledge that, once the service has been fully performed or you have expressly consented to immediate performance, your statutory right of withdrawal may be lost or limited, and you may be charged for the portion of the service already provided, in accordance with applicable consumer protection law.

Nothing in this Refund Policy limits any rights you have under applicable consumer protection laws that cannot be waived or limited by agreement.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes take effect when the updated policy is posted on our website, and the "Last updated" date will be revised accordingly. The policy in effect at the time of your purchase applies to that purchase.

10. Contact Us

If you have questions about this Refund Policy or wish to request a refund, contact us at: